Frequently Asked Questions

Mercure Albury

What are we doing in response to COVID-19

As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols. We are redefining our cleaning & safety standards and we will be actively monitoring and evolving our solutions to ensure we have a continued focus on the health and safety of our guests and associates. All aspects of our business with be addressed, from public spaces, guest rooms to in-house dining.

Is FABRIC Restaurant and Bar Open?

Yes it is. For your convenience, we offer Breakfast and Dinner in our Restaurant/ Bar area.

When can we check-in?

2pm. If you are arriving earlier, please let our friendly team know and we can try to organise for you.

How long can we sleep until?

Check out is 10am everyday. Please note any time after 12 incurs a fee of $20 per hour.

Do we accept cash payments?

We do accept cash payments but will require you to leave a $200 cash deposit at reception which will be returned on check-out.

What card types do we accept?


Is smoking allowed?

We are a strictly non-smoking Hotel. We have created a “smokers haven” out front of our carpark for your convenience. This includes seating, artificial grass and small roller gardens.

What is your COVID-19 Cleaning Protocol?

Please visit our ALL Safe Page to find out more. Our top concern is the safety of our valued guests and employees. Every preventative measure is being taken.

Is there free car parking?

YES – we have ample car parking onsite just for you!

Do you have Baths?

We have 4 Deluxe Spa Rooms offering large 2-person spas. We also offer 1 Room in each of our room categories with 1 bath.

Can I check in later than 10pm?

Yes. We can offer 24-hour check-in with the use of our night safe. Please let us know of your late arrival and we will send the instructions via text, email or over the phone. Please let us know your preference and we can accommodate you.

Do you have elevator?

All our rooms are accessed via our lift. 

Do we allow pets?

Guide dogs and hearing dogs are welcome at the hotel. However, no other pets are permitted on site.